Privacy Policy

Effective Date: March 13, 2025

1. Introduction

Welcome to Fairpoint Heating and Air ("Company," "we," "our," "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.fairpointair.com/ ("Website") or engage with our services. Please read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

We may collect information about you in various ways:

2.1. Personal Information

While using our Website or services, you may provide us with certain personally identifiable information ("Personal Information") that can be used to contact or identify you. This may include, but is not limited to:

Contact Data: Your first and last name, email address, mailing address, and phone number.
Financial Data: Payment information, such as credit or debit card numbers, when you make purchases.
Employment Data: If you apply for a job with us, we may collect your employment history and other relevant details.

2.2. Usage Data

We may also collect information on how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as:

Your device's Internet Protocol ("IP") address.
Browser type and version.
Pages of our Website that you visit.
The time and date of your visit.
The time spent on those pages.
Unique device identifiers and other diagnostic data.

2.3. Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

3. Use of Your Information

We use the collected information for various purposes:

To Provide and Maintain Our Services: Including monitoring the usage of our Website.
To Manage Your Account: To manage your registration as a user of the Website.
For the Performance of a Contract: The development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased.
To Contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.
To Provide You: With news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To Manage Your Requests: To attend and manage your requests to us.

4. Sharing Your Information

We may share your information in the following situations:

With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our Website, to contact you.
For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Retention of Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Security of Your Information

The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data