Privacy Policy

Fairpoint Heating and Air is a Colorado heating, cooling, plumbing, and electrical contractor serving Littleton, Highlands Ranch, Centennial, Lone Tree, Englewood, Lakewood, Parker, Denver, and the surrounding Colorado Front Range. You can reach us at 303-929-9361 or Tyler@FairpointAir.com.

This policy explains how we handle information you give us through our website, our service request and estimate forms, phone calls, and text messages.

Mobile information, telephone numbers, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with service providers only when necessary to deliver requested services and communications.

Text messaging consent is collected separately from any other permission, is always optional, and is never required to request service or to purchase goods or services. We store the phone number, whether consent was given, the date and time, the page the form was submitted from, and the exact disclosure text shown to you, so we have an accurate record of your choice. If you did not check the SMS consent box, we do not send you text messages.

You can opt out of texts at any time by replying STOP, or reply HELP for assistance. See our Terms of Service for full SMS program terms.

• Contact information — your name, telephone number, and email address.
• Service details — service address, the equipment involved, brand, model and serial numbers, the problem you describe, photos you choose to upload, and your preferred appointment window.
• Communication preferences — your preferred contact method and your SMS consent choice.
• Job and billing records — estimates, invoices, payments, and service history related to work we perform for you.
• Technical information — the page a form was submitted from, submission date and time, and the IP address of the submission where legally and technically appropriate, used for security and consent record-keeping.

• To respond to your service request and answer your questions.
• To schedule appointments and send confirmations, reminders, and technician arrival updates.
• To prepare and deliver estimates and invoices, and to process payments.
• To keep an accurate service history for your equipment and warranty coverage.
• To keep auditable records of communication consent, and to prevent fraud and abuse of our forms.

We do not sell your personal information, and we do not use your information for third-party marketing.

We share information only with service providers who help us operate our business — for example our scheduling and customer records platform, our email provider, our text messaging provider, and our payment processor — and only to the extent needed to deliver the services and communications you requested. Those providers are not permitted to use your information for their own marketing. We may also disclose information where required by law or to protect our legal rights.

Customer records are stored in access-controlled business systems reachable only by authorized Fairpoint Heating and Air staff, and data is transmitted over encrypted (HTTPS) connections. We keep records only as long as needed for service, warranty, tax, and legal purposes. No system is perfectly secure, but we take reasonable technical and administrative steps to safeguard your information.

You may ask us to review, correct, or delete your personal information, ask what we hold, withdraw SMS consent, or opt out of email follow-ups. Contact us and we will respond promptly:

• Phone: 303-929-9361
• Email: Tyler@FairpointAir.com
• Text: reply STOP to opt out of messages, or HELP for assistance.

Our services and website are intended for adults. We do not knowingly collect information from children under 13.

If we update this policy we will revise the "last updated" date above. Material changes to how we handle mobile information or SMS consent will be reflected here and in our Terms of Service.